Technical Support

Contact

Technical Support for GSDLN members, (603) 862-VIEW
To obtain a quote to become a GSDLN member, contact telecom@unh.edu
To inquire on billing issues, contact UNH's Computing and Information Services Business Service Center at cis.bsc@unh.edu

Glossary of Videoconferencing Terms, by the TWICE organization in Michigan .
Polycom Video Test Numbers
The Videoconference Zone (scroll down for the Videoconference Zone link) Learn about some common videoconferencing pit falls and how to avoid them. Recommended for anyone asked to be in a videoconference.
International Country Codes, you may find this useful if you're calling internationally.
Microsoft Netmeeting help , to assist in setting up Netmeeting through firewalls and other related tips.

How To Become A Videoconferencing Hero In 7 Easy Steps, making IP videoconferencing work on your network.
Network Matters This page by the Video Development Initiative, provides information on network fundamentals for the videoconference, network address translation, firewalls, solutions and recommendations.
Interacting with firewalls using fixed ports and Polycom H.323 products, Polycom Documentation.
NetMeeting Proxy, free open source software for non-commerical use that assists in getting H.323 video working through a firewall. Others have found this works great for Tandberg and Polycom codecs.
Packeteer, managing network and application performance.
IP Videoconferencing Services, firewalls and H 323, by WiscNet.